Article 1. Definitions

Expat Family Store (the "Site") owned and operated by Happy So Lucky is registered in the Netherlands under number 37135609 whose registered office is at Oostduinlaan 89, 2597 JJ, The Hague. VAT Reg. No: 184875973B01. The following terms and conditions listed below will apply between you and Expat Family Store for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.

The following definitions apply in these terms and conditions:

  1. General Terms and Conditions: the articles set out below.
  2. “Expat Family Store” or “We”: Expat Family Store, being the user of these terms and conditions.
  3. Order: every order placed via the Website. Offer: every non-binding offer from Expat Family Store as set out in clause 3.1.
  4. Products: all material objects which are subject to an Agreement between the purchaser and Expat Family Store.
  5. Delivery: the actual handing over of the Products by or on behalf of Expat Family Store to the purchaser.
  6. Website: www.expatfamilystore.com

Article 2. Applicability

  1. These General Terms and Conditions apply to all offers, orders and Agreements, unless explicitly indicated otherwise by Expat Family Store.
  2. By placing an order you accept the applicability of the then current General Terms and Conditions.

Article 3. Orders

3.1 You can place your Orders by following the procedure indicated on this Website.

3.2 Expat Family Store does not accept Orders: - from persons under 18 years of age; - if Expat Family Store cannot determine that the address submitted by you is correct.

3.3 When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT (where appropriate) and Postal charges, together with delivery and invoice details. If for any reason your order cannot be processed, we will contact you to explain the nature of the difficulty. 

Article 4. Prices and costs

4.1    The prices of the Products as shown on this Website at the moment of placing your Order will apply.

4.2    The prices are in Euro’s, inclusive of VAT, unless indicated or agreed upon otherwise.

4.3    Expat Family Store reserves the right to change the prices of the Products, especially if this is the result of statutory regulations or fluctuations in the financial market over which Expat Family Store has no influence. We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur.

4.4    For delivery to addresses in the Netherlands and anywhere else, Expat Family Store uses the postal rates of Post NL. To see the amount, go to our page Delivery & Payment


Article 5. Payment

5.1  You can pay the purchase price, including any additional costs, using several payment methods. 

5.2. We accept IDEAL, Visa, MasterCard, American Express, PayPal and After Pay, Sofort Banking and Bancontact. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Expat Family Store will not be liable for any delay or non-delivery.


Article 6. Delivery

6.1    Expat Family Store will deliver the purchased Products as soon as possible at the address indicated by you when placing your order. All Products are generally in stock. It may however be possible that a product is temporarily out of stock. If an order accepted by Expat Family Store cannot be delivered in whole or in part, Expat Family Store will notify you within 7 days after your order was placed. In such case, Expat Family Store is entitled to dissolve the agreement and you will receive a total refund.

6.2    The delivery periods indicated on the Website are merely indicative.

6.3. International Shipping: if your delivery address is not within the Netherlands, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Expat Family Store advises each customer to contact their local customs office for further information. You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.


Article 7. Ownership of the Products

7.1    Expat Family Store maintains ownership of the Products delivered to you until you have paid any and all amounts outstanding to Expat Family Store.


Article 8. Refunds & Retour

8.1    For all your purchases a withdrawal period of 14 days after receipt of the Products applies. Within this period you may return the Products without giving reasons. Please note that this only applies for unused and undamaged Products attaching the original label and which are returned in the original packing. For more information about Retour & Returns, click here.

8.2    Should you choose to return Products, there are costs associated with returning an item. 

8.3    Expat Family Store shall refund payments for returned Products to you within 30 days after receipt of such Products by Expat Family Store.


Article 9. Incorrect delivery

9.1    You are obligated to inspect delivered Products upon receipt. Should the Products not be as ordered (e.g. incomplete order/incorrect items/damaged items) you are to report this immediately to Expat Family Store by email. The incorrect or damaged Products should be returned to Expat Family Store immediately after receipt by you accompanied by a description of the reason of the return. For more information about Retour & Returns, click here.

9.2   Please bear in mind that the colors seen on your computer may vary from the actual product color.   


Article 10. Miscellaneous

10.1    In the event that one or more provisions of these Terms and Conditions or any other agreement with Expat Family Store is in conflict with applicable provisions of mandatory law then the relevant provision will be replaced by a valid and enforceable provision which as closely as possible resembles Expat Family Store’s initial intent.

10.2    Expat Family Store reserves the right to make amendments to these General Terms and Conditions. By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. 

10.3    The Terms and Conditions as shown on this Website at the time of conclusion of an Agreement will apply to such Agreement. You can print these from the Website during or prior to the order procedure.


Article 11. Questions and Complaints

11.1     In case of complaints concerning Products purchased by you, you can contact Expat Family Store at info@expatfamilystore.com or postal address (Expat Family Store, Oostduinlaan 89, 2596 JJ, The Hague, The Netherlands). For any questions regarding your Orders or Products, also please contact us at: info@expatfamilystore.com or call us at: +31 (0)6 44 515 909 (during office hours).

Article 12  Data protection

12.1   Expat Family Store will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order. See Expat Family Store's Privacy Policy for more information. Our aim is simply to provide you with the highest level of service that we can.


Article 13: Applicable law: competent court

13.1  These General Terms and Conditions and all Agreements or other legal obligations between the parties are subject to the laws of the Netherlands. The courts of the Netherlands shall have non-exclusive competence in the event of any conflict hereunder or otherwise.


Other information:



Name trader: Happy So Lucky

Trade name: Expat Family Store

Oostduinlaan 89

2697 JJ The Hague

The Netherlands

+31 (0) 6 44 515 909

Email: info@expatfamilystore.com

Chamber of Commerce: 37135609

Vat number: 184875973B01


Rights Reserved

Expat Family Store provides you with access to and use of the Site subject to your compliance with the Terms. No material from the Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except as specifically permitted on the Site. Except as otherwise provided on the site or in these Terms, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any Materials and Content from this Site in whole or in part, for any public or commercial purpose without the specific prior written permission of Expat Family Store.



The information contained in this website is for general information purposes only. The information is provided by Expat Family Store and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Expat Family Store. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Expat Family Store takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.



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